Privacy Policy – Verde Marrakech
Last updated: 28 October 2026
Verde Marrakech places particular importance on the privacy and protection of its customers’ personal data.
This policy explains how your information is collected, used, retained and protected when you visit our websites, make a reservation, make a payment or contact our team.
1. Data controller
The restaurant Verde Marrakech is operated by HKBY.
Address: Avenue El Qadissia et rue Hafid Ibrahim, Hivernage, Marrakech, Morocco.
Telephone / WhatsApp: +212 610 103 190
Email: contact@verdemarrakech.com
Official website: https://verdemarrakech.com/
Booking platform: https://reservation.verdemarrakech.com/
For any question about the protection of your personal data, you may contact our team using the details above.
2. Personal data collected
As part of our services, we may collect the following information:
- First and last name.
- Email address and telephone number.
- Reservation date and time.
- Number of guests.
- Seating preferences and special requests.
- Information needed to organise events or group reservations.
- Invoicing, order and transaction information.
- Reservation, payment and communication history with our team.
- Technical browsing data, such as IP address, browser and cookie-related information.
Information about allergies or dietary requirements is used only to the extent necessary to accommodate your requests, with precautions appropriate to its potentially sensitive nature.
3. Purposes for using data
Your personal data is used to:
- Process and confirm your reservations.
- Organise dinners, private events and group reservations.
- Manage payments, invoices, cancellations and refunds.
- Send you confirmations and information about your reservation.
- Respond to your enquiries by email, telephone or WhatsApp.
- Ensure the operation and security of our platform.
- Comply with our legal and accounting obligations.
- Measure and improve the performance of our digital services in accordance with applicable rules.
Promotional communications are subject to applicable legal conditions, particularly regarding consent and the right to object.
4. Online reservations and payments
Online reservations and payments are offered through our platform:
https://reservation.verdemarrakech.com/
This platform uses, among other tools, WordPress and WooCommerce to manage orders and paid reservations.
When a payment is made, the data needed for the transaction may be sent to the payment provider actually selected.
The information processed may include the amount, currency, order reference, payment status and details needed to manage a transaction or refund.
Sensitive banking information is processed according to the relevant provider’s security procedures. Verde Marrakech never asks customers to share their PIN or card security code by email or WhatsApp.
The payment methods offered are those actually available when the reservation is confirmed.
5. Reservation confirmation
The information provided is used to follow up your reservation.
Depending on the type of service, a request may require availability approval or payment in advance.
Confirmation may be sent by email, telephone or WhatsApp using the contact details provided.
The applicable reservation, change and cancellation conditions are those communicated to the customer when booking.
6. Cookies and tracking technologies
Our websites may use different categories of cookies:
Essential cookies: necessary for the website to function, basket management, sessions and transaction security.
Preference cookies: used, when enabled, to remember certain browsing preferences.
Analytics cookies: intended to analyse website traffic and operation.
Advertising cookies: used, when enabled, to measure advertising campaigns and their performance.
Non-essential cookies requiring consent must be activated only after that consent has been obtained.
You can manage your preferences using the cookie management tool, where available, or your browser settings.
7. Data recipients
Your data may be accessible, within the scope of their duties, to authorised Verde Marrakech personnel and providers necessary for the services to operate:
- Hosting and maintenance providers.
- Reservation and payment providers.
- Email and communication providers.
- Analytics and advertising service providers, when these services are enabled.
- Competent authorities where required by regulations.
Verde Marrakech does not sell its customers’ personal data.
8. Retention periods
Personal data is retained for a period proportionate to the purposes for which it was collected.
Reservation information is retained to allow processing, follow-up and management of any enquiries.
Invoicing and payment data is retained in accordance with applicable legal and accounting obligations.
Information used for commercial purposes is retained in accordance with applicable rules and the choices expressed by the individuals concerned.
Once the applicable periods expire, the information is deleted or anonymised, unless otherwise required by law.
9. Data security
Verde Marrakech implements appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, loss and unlawful changes.
The platform uses an HTTPS connection to secure exchanges between the browser and the website.
Administrative access and technical providers must be subject to appropriate control measures.
However, no data transmission over the Internet can be guaranteed to be entirely free of risk.
10. International data transfers
Certain technical services may require data to be processed or hosted outside Morocco.
When such transfers take place, they must comply with the applicable requirements of Moroccan legislation, including personal data protection provisions and any formalities required by the CNDP.
11. Your rights
In accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, you have rights of access, rectification and objection under the conditions provided by law.
In particular, you may request correction of inaccurate information or exercise other rights recognised by applicable regulations.
To exercise your rights:
You may also contact the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP).
Official website: https://www.cndp.ma/
12. External services and websites
Our websites may provide links to external platforms, including payment, mapping and social networking services.
When you visit these services, their own privacy policies may apply.
Verde Marrakech encourages you to consult the policies of the relevant providers.
13. Policy updates
This policy may be amended to reflect changes in services, technical solutions and legal obligations.
The applicable version is the one published on our platform at the time it is viewed.
Any change requiring specific notice or renewed consent will be subject to appropriate measures.
14. Contact
For any question about this policy or the processing of your personal data:
Verde Marrakech – HKBY
Avenue El Qadissia et rue Hafid Ibrahim, Hivernage, Marrakech, Morocco.
Telephone: +212 610 103 190
Email: contact@verdemarrakech.com
Official website: https://verdemarrakech.com/
Reservations: https://reservation.verdemarrakech.com/
