Terms of Use and Reservation
Last updated: [publication date]
1. About Verde Marrakech
The website reservation.verdemarrakech.com presents the restaurant Verde Marrakech, its menu, dinner show, and services for groups and private events.
The restaurant is operated by HKBY.
Restaurant address: avenue El Qadissia et rue Hafid Ibrahim, Hivernage, Marrakech, Morocco.
Telephone: +212 610 103 190
Email: contact@reservation.verdemarrakech.com
Operator identification:
Full company name and legal form: [to be completed]
Registered office: [to be completed]
Commercial Register and city of registration: [to be completed]
ICE: [to be completed]
2. Purpose of these terms
These terms govern the use of the website and reservation requests made to Verde Marrakech.
Where a service is subject to a quotation or specific conditions, those documents set out the agreed commitments: date, group size, reserved space, menu, price, payment and cancellation. They are provided to the customer before acceptance.
No provision of these terms limits mandatory consumer rights under applicable regulations.
3. Information presented on the website
Verde Marrakech takes care to present accurate information about its services, spaces and menu.
Product availability, menus and the artistic programme may change. The essential features and price of the selected service are specified before the order or reservation is confirmed.
A change to the website does not retroactively change a service already agreed with a customer.
4. Reservation requests
Requests may be sent using the contact methods offered on the website.
To allow requests to be processed, the customer provides their name, contact details, preferred date and time, and number of guests. They also communicate any special requests relevant to organising the meal.
Sending a request or displaying a message acknowledging its transmission does not, on its own, constitute a reservation confirmation. The customer must receive approval specifying the details of their reservation.
5. Prices and payment
Prices displayed on the website are expressed in Moroccan dirhams, unless otherwise stated.
The applicable total price, taxes and any additional charges are specified before the customer makes a commitment. Any additional service requires prior information and the customer’s agreement.
Where an advance payment is required, its amount, nature, due date and refund conditions are communicated before payment.
The accepted payment methods and the due date for the balance are stated in the confirmation or quotation.
6. Changes, cancellation and no-shows
Any request for a change or cancellation must be sent as soon as possible to contact@reservation.verdemarrakech.com, stating the reservation name and the relevant date.
Changes to the date, time, group size or service require confirmation from the restaurant.
The conditions applicable to cancellations, no-shows and refunds are those communicated and accepted before confirmation, subject to applicable regulations. No scale of deductions may be added retroactively.
If Verde Marrakech has to cancel a service, the customer is informed promptly. An alternative solution may be offered; the customer is not obliged to accept it. Amounts corresponding to services not provided are refunded, without prejudice to the customer’s other rights.
7. Arrival and delays
The customer is asked to arrive at the confirmed time and to notify the restaurant of any delay on +212 610 103 190.
Any table-holding period or service constraint must be specified at the time of booking. A delay may require an organisational adjustment, to be agreed with the team.
8. Group dinners and exclusive hire
Group reservations and exclusive hire are organised according to the number of guests and the desired format.
The proposal specifies, in particular, the relevant space, its capacity for the chosen layout, the times, menus and included services.
A group reservation does not automatically mean that a space is reserved exclusively. Any exclusivity must be expressly stated in the confirmation or quotation.
Deadlines for submitting dish choices and confirming the group size are communicated during planning.
9. Dinner show and special evenings
Artistic performances accompany dinner according to the restaurant’s programme. Times announced as approximate may be adjusted.
Any substantial change to an expressly agreed service is brought to the customer’s attention so that a suitable solution can be found.
New Year’s Eve and other special evenings may have specific menus, prices and conditions. This information is communicated before booking and payment.
10. Allergies and dietary requests
The customer is asked to report allergies and dietary restrictions when booking and to remind the staff before ordering.
The team checks ingredients and possible adaptations. A request must not be considered accepted without confirmation from the restaurant.
Dish descriptions do not constitute a complete list of allergens. The possibility of cross-contact must be discussed with the team where it poses a risk to the guest.
11. Respect for the premises and people
Every visitor must respect the staff, other customers, equipment and safety instructions.
The restaurant may intervene when behaviour compromises safety or seriously disrupts service, in accordance with applicable regulations.
Any specific admission condition that affects whether a customer can be accommodated is communicated before booking.
12. Website use and intellectual property
The website’s texts, photographs, videos, logos and graphic elements are protected to the extent provided by applicable legislation.
Their reproduction or commercial use requires the rights holder’s permission, unless a legal exception applies.
The user undertakes not to disrupt the operation of the website, attempt to access unauthorised areas or transmit fraudulent content.
13. Personal data
Information submitted when making contact or a reservation is processed to respond to the request and organise the relevant services.
The website’s Privacy Policy must specify the purposes, recipients, retention periods and arrangements for exercising applicable rights.
For any question about your personal data, you may write to contact@reservation.verdemarrakech.com.
14. Complaints and applicable law
Any complaint may be sent to contact@reservation.verdemarrakech.com, with the reservation references and the information needed to understand the request.
Verde Marrakech and the customer will seek an amicable resolution of the dispute. This process does not deprive the customer of their remedies.
These terms are governed by Moroccan law, subject to applicable mandatory provisions. The competent court is determined in accordance with legal rules.
15. Updates to the terms
These terms may be updated. The update date appears at the top of the page.
The terms accepted at confirmation remain applicable to the reservation concerned, unless the parties agree to a change.
